We don’t believe you should have to pay for shipping. This means the price you see when you add your rug to cart is all you will pay! Shipping is free Australia-wide*.

Our estimated dispatch time frame for items in stock* is 3-4 business days from when you place your order.

*For items that are not in stock, please refer to the estimate dispatch dates on the website or contact us.

*Stock levels are subject to change at anytime. We are unable to place items on hold. Please note that adding a rug in your shopping cart doesn't secure your rug allocation.

*When the dispatch timeframe listed on a product is longer than 3-4 business days, the date is only an estimate and can vary from time to time based on unforeseen circumstances. If you have already placed your order and would like to get the most updated dispatch timeframe, please contact our Customer Experience team via Live Chat or Email.

*Limited-access remote locations may be exempt from free shipping. Please enquire with our Customer Experience team with your post code if you are unsure.

**Due to the ongoing developments with COVID-19 “Coronavirus”, DecoRug in consultation with its suppliers have implemented the following measures to ensure the safety of staff and customers.

This will allow us to respond in a timely manner if we are notified of any risks.

Couriers: Our courier company has implemented safety measures to ensure the safety of drivers. These changes include “contactless” deliveries between driver and receiver, with no signature required. In appropriate cases, orders will be left in a safe place by the driver.

Warehouse staff: We have implemented guidelines to ensure that our warehouse staff can respond to situations that may occur, including regularly sanitising their hands, self-isolating if they feel unwell or have flu-like symptoms.